Sometimes, when running a query, you might find that not all the accounts, pages or data showed up. You might also get an error message like the ones below:

➞ User has not accepted the required permissions when log-in

➞ Fail to authenticate, please check all permissions were accepted in Oauth2 screen

➞ Request had insufficient authentication scopes

In both scenarios, it is most likely not all necessary permissions were accepted when connecting to that data source.

To check if you have accepted all permissions, you must first log out of Dataslayer (you won't lose your data). To do this, log out if you are using Google Sheets, API Query Manager or BigQuery, or reauthenticate the connector if you are using Looker Studio.

Let's differentiate two different logins to be able to accept all the required permissions: the Meta permissions and the Google permissions.

Meta permissions

This includes: Facebook Ads, Facebook Insights and Instagram Insights data sources

Once logged out, select again the Facebook connector and log in. During the login process, click on Edit Settings instead of Continue as X.


Then, make sure you have all the pages that you want to see and analyze marked, if you don't select the page there, it's not going to appear in Dataslayer.


After the pages selection, it may appear the permissions selection. Please, select YES on every permission, if not, you are going to see incorrect data or error messages.


Once you click on Done, and then on OK, it will redirect you to our tool and you will be able to see all the data you need correctly.

IMPORTANT: You must accept the Community activity permission in the Meta Business Settings page to be able to see the Post Comments metric group on the Facebook Insights integration.

Google permissions

This includes all the Google connectors

Once logged out, select again the Google connector you want to use and log in. During the login process, make sure that all the required permissions are being accepted (for some Google data sources, we require 3 services that Dataslayer needs to have access to, indicated in blue).


If, after doing this process, it is still giving you Google permission issues, please try these steps:

Once logged out of the Google connector you are experiencing this problem, go to the Security section of your Google Account, search for Third-party apps with account access and click on Manage third-party access.


In the Apps with access to your account section, look for the Dataslayer by Softpoint app (or dataslayer-google-ads if you are using our Google Ads connector) and remove the access.


Go back to the Dataslayer Google connector you want to use and log in again. During the login process, make sure that all the required permissions are being accepted (for some Google data sources, we require 3 services that Dataslayer needs to have access to, indicated in blue).


If you have all permissions accepted but the problem persists, contact us through our live chat on our website or via email.

Updated on: 03/02/2023