Articles on: General questions

How to report a discrepancy in Dataslayer?

Do you have a discrepancy in Dataslayer and want our technical team to review it? You only have to do 2 things:

1. Generate a report.

2. Attach to that report the screenshots requested in this article.

IMPORTANT: If any of the required information is missing from the screenshots the error cannot be reviewed. We must verify that there is a discrepancy in order to make changes.

To report the error, click on "Report an issue with a query" in the Google Sheets add-on, or report from our website so that we receive the information about the query, and attach the images to the report ticket.

Attach the following images to the report:

The results of the query in Dataslayer.
The Dataslayer query configuration (metrics, dimensions, date ranges, options...).

The results of the same data from the original data source (showing the correct data).
The configuration of that second query to check that they are the same parameters as in Dataslayer (metrics, dimensions, date ranges, options...).

REMEMBER: If some of the required information is missing, the team will not be able to check if the discrepancy is real or not.

Once the process is completed, our technical team will make the necessary checks and we will contact you as soon as possible. Thank you for trusting Dataslayer!

Updated on: 03/03/2023

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