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Why can't I login to Shopify?

If when you try to connect to Shopify you get an error like this or similar, in any of our products:

It is because the store name is likely misspelled since the Shopify URL is not written the same way as the store name.

The solution to this error is to only enter the store name without https://, without the extension, without spaces, and without special characters.

The format of the store name should be only YOURSTORE, please do not input this or any variations of it.

To find out what you need to enter for the store name, you can log in here. Once logged in, you will see all the stores associated with that email. Simply enter the store name as instructed above.

Updated on: 12/07/2023

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