How to report an issue with a query in Google Sheets?

There are two ways to report an issue with one of your queries. In both of them you must do it from our Google Sheets extension.

Let's see how:

1. Click the "Tools" button at the top and then click the option “Report an issue with a query”.
A pop-up window will open where you can explain the problem you are having with your query.

You have to make sure that your query parameters are loaded in the add-on (metrics and dimensions in rows and columns), because if not, we cannot see the query parameters and we cannot find the issue.



2. This way is easier, you only have to click on one cell in the data table to bring up the pop-up menu in the extension. Then click on “Report this query”.
A pop-up window will open where you can explain the problem you are having with your query.

The support team will receive all the parameters of your query (we won't receive your account data, we only need the parameters to be able to replicate your issue and solve it asap), and in less than 24 hours we will send you a response with the solution of your issue.

If you still have doubts, here you can see a quick video of how to report an issue:

Updated on: 26/10/2022