Articles on: General questions

Instagram Insights - How to solve the error “(#10) Application does not have permission for this action”

Have you ever experienced this error when trying to add more accounts to Instagram Insights in Dataslayer?

Don't worry, follow these steps to fix it:

Log out from the connector and when you log in again click on “edit settings” and accept all pages.

If that doesn't solve the issue, you may need to reset your business integration. To do this, log in to Facebook with the account that you use to connect Instagram to Dataslayer. Once you are logged in, open your business integration settings and go to the "Active" tab. Look for the Dataslayer connector, check the box on the right side of the row, and click "Remove".

If the error persists after these steps, you may need to disconnect and then reconnect your Facebook and Instagram accounts. This can help ensure that there are no misconfigurations between the two accounts. You can find instructions on how to do this in Facebook's documentation:

Do you have any questions? Don't hesitate to write us through our website chat or through our email.

Updated on: 14/03/2024

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